kkdk Privacy Policy – How We Handle Your Personal Data

1.1 Information You Provide Directly

When you register an account, make transactions, contact support or otherwise interact with kkdk, you provide us with information that may include:

• Identity information: your full name, date of birth, and national ID or passport number when required for age or KYC verification.
• Contact information: your email address and, where provided voluntarily, a mobile phone number.
• Payment information: the mobile wallet identifier (bKash, Nagad, Rocket or Upay account number) used for deposits and withdrawals. kkdk does not store full payment card details.
• Account credentials: your username and a hashed (non-reversible) version of your password. We never store passwords in plain text.
• Support communications: the content of messages you send to kkdk support, including any attachments you submit for verification purposes.

1.2 Information Collected Automatically

When you access the Platform, kkdk automatically collects certain technical and behavioural data, including:

• Device and browser data: device type, operating system, browser version, screen resolution and device language settings.
• IP address and approximate geographic location derived from your IP address (country and city level only — kkdk does not use GPS or precise location data).
• Session activity: pages visited, games played, wagers placed, session duration and in-session navigation patterns.
• Cookie and tracking data as described in the Cookies section of this Policy.

3.1 Operational Service Providers

kkdk engages third-party service providers who process data on our behalf and under our instruction. These providers are contractually bound to maintain the confidentiality of the data they handle and may not use it for their own purposes. Current categories of provider include:

• Payment processing partners who facilitate bKash, Nagad, Rocket and Upay transactions.
• Identity and age verification services used to fulfil KYC obligations.
• Hosting and infrastructure providers who store Platform data in secure server environments.

3.2 Legal and Regulatory Disclosure

kkdk may disclose your personal data to law enforcement agencies, regulatory authorities, courts or other government bodies where required to do so by applicable law, by court order, or where kkdk believes in good faith that such disclosure is necessary to prevent fraud, protect the rights or safety of kkdk or others, or comply with a legal obligation. In such cases, kkdk will disclose only the minimum amount of data necessary to satisfy the legal requirement.

4.1 Retention Periods

kkdk retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law. Account data is retained for the duration of your active account. Following account closure, kkdk retains transaction records, KYC documentation and communication logs for a minimum of five years to satisfy financial record-keeping obligations and to defend against any legal claims that may arise during that period. Data that is no longer required for legal, contractual or operational purposes is securely deleted or anonymised.

4.2 Security Measures

kkdk implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your browser or app and the kkdk servers.
• Encryption at rest for sensitive stored data including payment identifiers and identity documents.
• Access controls that restrict internal access to personal data to only those staff members whose role requires it, with all access logged and audited.
• Regular security reviews and vulnerability assessments conducted on the Platform infrastructure.

Types of cookies used by kkdk:

• Essential cookies: required for core Platform functionality including login session management and security token validation. These cannot be disabled without breaking the Platform.
• Preference cookies: store your language and display preferences so the Platform remembers your settings between sessions.
• Analytics cookies: collect aggregated, anonymised data about Platform usage patterns to help kkdk identify performance issues and improve the user experience.
• Fraud prevention cookies: detect unusual session behaviour and flag potentially fraudulent access attempts to protect your account.

• Right of access: you may request a copy of the personal data that kkdk holds about you.
• Right to rectification: if any personal data held about you is inaccurate or incomplete, you may request that it be corrected.
• Right to erasure: subject to legal retention obligations, you may request deletion of your personal data by closing your account and submitting a data deletion request to support.
• Right to restrict processing: in certain circumstances you may request that kkdk restrict its processing of your personal data while a complaint or query is being resolved.
• Right to object: you may object to processing of your personal data where kkdk relies on legitimate interest as its legal basis, and where you have grounds relating to your particular situation.
• Right to withdraw consent: where processing is based on your consent (for example, promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7.1 Changes to This Policy

kkdk reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the updated Policy will be posted on this page with a revised "Last updated" date, and a notice will be displayed on the Platform. Your continued use of the Platform following the posting of a revised Policy constitutes acceptance of the updated terms. If you do not agree to the revised Policy, you should discontinue use of the Platform and contact support to close your account.

7.2 How to Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or to the way kkdk handles your personal data, please contact our support team. Support is available in English and operates seven days a week. You can reach us at [email protected]. Please include "Privacy" in your message subject to ensure your enquiry is directed to the correct team. kkdk aims to acknowledge all privacy-related enquiries within 24 hours and to resolve them within 30 days.